Privacy Policy

Privacy Policy
The below details the privacy policy of Grista Metal Pvt Ltd, the website www.gristametals.com and the users who interact with it. Grista is committed to protecting the privacy of its users and complies with all the relevant regulations around the same. 

Data Sources and Uses

1. Name, Email ID, Shipping and Billing Address, Phone Number

This data is collected directly from users of the website. This data is used to identify the user, deliver goods and services, identify "lookalike" customers and for security and fraud prevention.

2. Commercial Information

We do not collect payment card numbers and pins. Checkout happens through a third party portal of our payment gateway. We are provided details of the mode of payment and the bank used. We may use this information to provide targeted discounts and promotions and to analyze sources of traffic

3. Internet and network activity like IP addresses and location

We collect this data automatically when you visit our website. This data is used to analyse location based aggregate data and sources of traffic. We also use this data to provide goods or services and targeted promotions.

4. Communication data 

We store all call records and whatsapp communication with users. This is used for quality, training purposes and for safety and fraud prevention

5. Social Media reviews

We may chose to reshare customer reviews on facebook, instagram and other social media. We use this data to measure user engagement and for security and fraud prevention. We obtain this data directly when users share our content, post with our products or tag us. 

6. Other sources

We may use other sources to draw data to identify customers, delivery goods, customize and personalize advertisements, identify new customers and for security and fraud prevention

 

Security 
1. Data Sharing

Grista Metals Pvt Ltd does not share user data with third parties in exchange for money. We transfer personal data to third parties in order to obtain their services (for example, for Facebook and Google Ads). We are always careful with user data and we intend to comply with all regional legislation

2. Customer Notifications

Grista gives the option to users to opt out of email marketing and marketing on other media. You can email us at gristametals@gmail.com if you are receiving communication which you do not wish to subscribe to

3. Use of Cookies

Grista uses cookies to improve user experience and to increase website load speeds. Users are advised to check their web browser setting if they do not want to share cookies. Some of the user tracking is done by Google and Facebook. You can refer to Google and Facebook's privacy policy for reference.

4. External Links

Although Grista only includes verified links on the website, Grista does not take guarantee for the quality of the links. Users are advised to exercise caution while clicking on any links. Grista cannot be held liable for any damage caused due to external links.